Image and Customization
Yes! When building your customized product you are able to add up to 9 people/pets to your illustration. Every order includes 1 person/pet. Each additional person/pet is an extra $7 fee per person/pet.
If your image contains multiple people/pets in the image that you DO NOT want included in the illustration, please use a different photo.
Absolutely! In addition to people, we are able to illustrate any animal you would like. We've seen everything from chickens to squirrels!
We also can illustrate inanimate objects such as a house in the background. If you would like to do that please email firstname.lastname@example.org and we can discuss the price.
To eliminate delays of receiving your order and to keep our teams workflow as efficient as possible, we do not offer proofs by default. However, if you would like a proof before your order is printed please simply email us at email@example.com.
Yes! If you prefer to have a product design without any custom text please write "NO NAME" or "NO TEXT" in the customization text box. If you do not want text, the illustration will still be half a page unless you request different sizing via email.
Shipping and Delivery
US Orders: 1-4 day design time, 5-10 business days production time, 3-5 business days delivery time. Total estimated time: 2-3 weeks
International Orders: 1-4 day design time, 5-10 business days production time, 5-20 business days delivery time. Total estimated time: 2-5 weeks. Note that international orders can be delayed due to customs.
We currently ship worldwide except for the following countries:
Cuba, Iran, Crimea, Syria, and North Korea
Free worldwide shipping on orders over $100.
Flat rate shipping for orders under $100 USD:
Shipping to US - $5
Shipping Worldwide - $10
Returns and Exchanges
We are committed to our customers and want you to be happy! You may cancel or amend your order within 6 hours of purchase. Due to the customized nature, we do not pre-print or inventory any stock, so every piece is printed-on-demand and made custom to order. Since we do not warehouse or hold inventory, we are unable to accept returns and swap out one product for another, so we cannot provide refunds, store credits, or replacements except in the event of damage prior to the product arriving with our customer. In the event that a piece arrives damaged, we ask that a photo of the damaged unit is sent to our team, and will produce and send a replacement at no charge.
Since every product we offer is customized for each customer, we are only able to allow cancellations within 6 hours of the order being placed. After 6 hours, it is not possible to cancel your order.
Every illustration is designed based on the image provided. Please make sure you are happy with the image you submit for illustration as our designers create the illustration with 90% accuracy. Please use our photo guide for the best results. If you are truly unhappy with the final product, please email us at firstname.lastname@example.org.
We offer bulk pricing on a very limited basis. Please email email@example.com if you are interested in buying 7+ pieces.
For all press inquiries email: firstname.lastname@example.org and your email will be forwarded to the best person depending on the situation!
All pieces are in inches. Calculations are as follows:
12 x 16 (Inches) = 30.48 x 40.64 (Centimeters)
18 x 24 (Inches) = 45.72 x 60.96 (Centimeters)
24 x 36 (Inches) = 60.96 x 91.44 (Centimeters)
Please email email@example.com for any and all questions you may have. We do our best to reply within 24 hours but please keep in mind we are out of office on the weekends!